Frequently Asked Questions
Find answers to common questions about our platform
1.
What cryptocurrencies are supported?
Crypto City may support multiple cryptocurrencies depending on platform integrations.
2.
Why was my withdrawal rejected?
Withdrawals may be rejected if:
incorrect wallet address
suspicious activity
rule violations
3.
Can withdrawals be cancelled?
Once a withdrawal request is submitted it usually cannot be cancelled.
4.
Why is my withdrawal pending?
Withdrawals may remain pending while they are being verified by the system or admin.
5.
How can I withdraw my earnings?
You can withdraw your earnings by navigating to the "Finance" or "Withdraw" section of your dashboard. CryptoCity supports a variety of withdrawal methods, including FaucetPay, Payeer, and direct cryptocurrency transfers.
6.
What is the minimum withdrawal amount?
The minimum withdrawal threshold depends on the method you choose. For micro-wallets like FaucetPay, it can be as low as $0.10. For direct crypto transfers, the minimum may be slightly higher due to blockchain network fees.
7.
How long does it take to process a withdrawal request?
We pride ourselves on fast payments. Most withdrawals (especially to FaucetPay or Payeer) are processed instantly or within a few hours. However, in some cases requiring manual security review, it may take up to 48 business hours.
8.
Are there any fees for withdrawing my balance?
CryptoCity does not add any hidden fees. However, payment processors or blockchain networks may charge a standard transaction fee, which will be clearly displayed before you confirm your withdrawal.